Cleaner Products seeking CSM.

Posted by:pete

Cleaner Products has established itself as a market leader and has gained the trust of top chefs and restaurants across the UK. This year marks the beginning of an exciting new chapter for Cleaner Products, as we set our sights on even greater achievements and expansion.

To achieve our goals we require an experienced Customer Service Manager who can provide a quality track record in the chemical industry within the UK hospitality sector, as well as having business development skills.

The successful candidate will provide help to clients using Cleaner Products chemicals and services, and will train staff to deliver a high standard of understanding related to H&S and COSHH regulations. You will need to communicate courteously with customers by telephone, email, letter and face-to-face, investigate and solve customers' problems, handle customer complaints and keep accurate records of discussions or correspondence with customers.

You will be able to analyse statistics or other data to determine the level of customer service Cleaner Products is providing and produce written information for customers, develop feedback or complaints procedures for clients to use and write reports that analyse the customer service our organisation provides.

The overall brief will be to improve customer service procedures, policies and standards that our organisation provides and meet with Cleaner Products directors to discuss possible improvements to customer service systems.

This appointment will require an individual who can ultimately lead and supervise a team of customer service staff, it is a senior position and will provide on target earnings up to £50,000. This position sits at the heart of our rapidly developing organisation, you will be responsible for all aspects of your team’s performance.  

You will have the autonomy and resource’s to develop within our exciting business. If you feel that this challenge would suit you then send your cv to: [email protected]  

Cleaner Products are a family run business and were voted the 

“Best Chemical Products Manufacturer in London and The South of England.